TYPES OF INFORMATION WE COLLECT
In the process of conducting our businesses, we may collect a range of personal information from current and prospective members, service providers and other individuals where it is necessary in order to operate our business. This information can include such things as a person’s name, contact details, job title, organisation name, and real time information about when they visit The Innovation Factory workspaces.
HOW WE COLLECT INFORMATION
Most of the personal information we collect will be collected directly from you when you sign up for a Innovation Factory membership or enter into a service agreement with us.
We may use “Cookies” to keep track of personal preferences and compile aggregate data about Site traffic and interaction with us, so that we can offer you better experiences and tools in the future. “Cookies” are small files that are transferred to your computer’s hard drive through your web browser and enable our site to recognise your browser and remember certain information (such as information about your computer or device, your browser, IP address and other software or hardware you use when interacting with us). You should be able to configure your computer or other web browsing device so that it disables cookies or does not accept them. However, if you reject all cookies, you may not be able to use our products or services that require you to “sign in,” and you may not be able to take full advantage of our service.
We do not require you to provide us with any sensitive information. If you provide us with sensitive information, such as health information, on your own accord, we will treat it with the highest confidence and only disclose it as instructed by you.
USE OR DISCLOSURE
We collect and use personal information in order to: • provide our members with an operational work space; • foster business relations between The Innovation Factory members; • provide various business support services to our Innovation Factory members; • notify members of news and event information; • distribute promotional material; • customise, measure and improve our services; and • other purposes related to the provision of our services.
We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent. If you do not provide us with the personal information we request, we will be unable to provide you with the full range of our services and depending on the information withheld, you may be ineligible to become a Innovation Factory member.
Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. If it is impractical to gain your consent, we will always provide a simple means for you to request not to receive the material. We will not use your sensitive information for the purposes of direct marketing unless you have given us specific prior consent.
Our preference is to use third party service providers who are based in Australia however we may use overseas service providers to process your personal information if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to those found in Australia, or you have otherwise consented to us disclosing your personal information to the overseas entity.
When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.
ACCESS AND CORRECTION
Upon your written request we will provide you with a copy of your personal information that we hold, unless there is a legitimate reason under the Law, not to do so. We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.
MAKING A COMPLAINT
If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, please send a written note to our Privacy Officer via email at [email protected] outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, the complaint may be referred to an external complaints resolution entity and finally, if necessary, taken to the Office of the Australian Information Commissioner.
THE INNOVATION FACTORY
t: 0427 703 097